Technical Support Services Specialist

Department:Technical Support Services

Summary: Provides technical over the phone support/troubleshooting of clinical instrumentation for veterinarians and their staff located nationally and internationally.

Responsibilities:

Resolve customer problems via telephone by troubleshooting and facilitating repair of clinical instrumentation
Answer customer questions concerning clinical instrumentation
Train and educate customers on the proper use and expectations of our clinical instrumentation
Provide historical information by thoroughly documenting calls
Provide “first in class” customer service
On-call/after hours support on a rotating basis will be required
Participate in clinical instrumentation training of new hires
Travel (which may include overnight) to veterinary clinics to provide training, perform installs, and troubleshoot instrumentation may be required
Maintain technical knowledge by attending educational workshops, continuing education classes, and other training
Participation in wet labs at veterinary conferences may be required
Contribute to team effort by working together with other TSS members to gain/offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends

Minimum Qualifications:

Certification in Veterinary Technology and/or a minimum of 2 years experience in an animal hospital setting
Additional experience and special interest in critical care, hematology, and diagnostic chemistry is desirable
Applicant must possess analytical, problem solving, and excellent communication skills, especially listening
Applicant must be prepared to move to a corporate environment where daily interaction is done over the phone while sitting in front of a computer

If you want to join a team of passionate professionals dedicated to making a difference for companion animals, we want you. In exchange for your skills and experience we offer a highly competitive salary and benefits package.

Please send a resume and cover letter to jobline@heska.com or mail to Attn: Human Resources, 3760 Rocky Mountain Ave, Loveland, CO 80538. Equal Opportunity Employer.